Most managers are convinced they communicate well with their employees. Most employees complain about the lack of communication. Behind these perceptions is more than a communication gulf. There is employee cynicism, low morale, lack of shared vision, loss of productivity and, in the end, an impact on the bottom line.

LJM finds that if communication is generally good in a company, then so is morale and performance. Motivated people are great assets. Our background in communication has borne fruit in the work we do.

We believe that the effectiveness of an organisation is dependent on the quality and relevance of the information circulating within it. The flow of information is crucial to effective management, to the decision-making process, to the smooth functioning of the workplace and, ultimately, to the service an organisation provides to its customers.